Service Offerings

Business Process Improvement and Risk Management Service Offerings

The DESARA Group helps organizations to improve overall business effectiveness and profits. Our clients need:

Quality Leadership Development

Define quality objectives based on customer needs
Plan long- and short-term quality using customer and supplier input
Review quality performance
Implement scorecards to drive accountability

Get our Training Opportunities brochure (about 2MB pdf)

Management System Implementation: ISO 9001 and other standards*

Train for leadership, implementation teams and general employees
Implement projects
- Full support: consultants on site consistently throughout project
- Targeted support: periodic on site work sessions and remote support

Get our Management Systems Implementation brochure (about 2MB pdf)

Auditing Management Systems: ISO 9001, ISO 27001, ISO 14001, TL9000

Train for audit leaders and team members
- Initial training
- Annual workshops to coach auditors and enhance their skills
- Advanced audit training: specific standards and methods
Establish audit program
Prepare for outsourced audits

The DESARA Group can perform some or all of your internal audits and help you identify opportunities for improvement that your internal auditors don’t see and that your registrar can’t comment upon. We give you comprehensive audit reports and coach you on corrective actions and continual improvement to make your business more effective. We also coach your internal auditors to improve their skills so that they can add more value during the audits they do.

“Every time you do an internal audit for us, we discover new ways to improve our business. We find places where we can refine our processes and learn to recognize, on a macro level, risks associated with our business practices.” –Client Feedback

Continual Improvement Methods and Application: Fundamental and Advanced

Many companies find that over time, their quality management systems seem to exist more to maintain a certificate by satisfying auditors than to truly improve business performance. We take quality and process improvement concepts out of the classroom and put them to work to help you solve critical business problems.

Quality Improvement and Problem Solving Concepts (Lean, 6Sigma, etc)Get our Six Sigma and Lean brochure (about 2MB pdf)
Corrective Action and Preventive Action
Process Measurement, Analysis and Improvement
Root Cause Analysis